- How much does shipping cost to USA? How long will it take my package to get here?
Tracked shipping in the USA is free for all orders over $25, it typically arrives in 2-5 business days.
- How much does shipping cost to Canada? How long will it take for my package to get here?
Shipping to Canada costs $7, tracking is provided. Tracked shipping takes 4-8 business days, usually closer to 4 than 8. Shipping is free on orders over $150.
- Do you have a separate store for Canadian customers?
Yes we do, Canadian customers please visit us at www.vapenorth.ca for shipping from within Canada!
- Where do you ship orders to?
We ship orders anywhere in USA, Canada, and internationally as well! Please contact us for International Shipping quotes if you are ordering a small item.
- What will the charge say on my credit card statement?
All orders come from SPVENT, no mention of Sneaky Pete or vaporizers is made on your credit card statement.
- What options for payment do you accept?
We accept payment by Visa & MasterCard. We also accept payment via PayPal, please email me at firstname.lastname@example.org for payment instructions.
- What will the return address say on my package?
The return address will be to Fulfillment Center, again no mention of Sneaky Pete or vaporizers will be on your labels.
- How often do you ship? How long until I receive my tracking number (if I chose tracked shipping)?
We ship orders out every day except Sunday! Tracking is typically provided within 24hrs (except on weekends), but sometimes the orders ship even faster than tracking goes out.
- My tracking says "Successfully Delivered" but I haven't received my item yet, what should I do?
Please contact USPS right away at 1-800-275-8777 to figure out what happened. Sometimes they put the package in a place that’s not expected or traditionally where you’d receive it. Usually the solution is quite simple, please call them as soon as you’re able to as the less time that passes the easier the problem is to solve.
- Where do you ship from?
Our orders ship from Stateline, Nevada. Very occasionally if we can get it to you faster due to stock shortages we will send it from our Canadian store but you are not responsible for any duty charges (if applicable). If you have a question about where your order will ship from, please contact me.
- Can I get ahold of you?
Yes, please do! Scroll to the bottom of the page for multiple ways to contact us, we'd love to hear from you!